Microphone Help

• Microphone not found
• Could not start microphone (audio source)
• Microphone permission denied
• Microphone is muted
• Failed to execute microphone

Microphone not found

Make sure that you have a microphone/headset connected to your computer correctly:

1. Find the audio jacks in your computer:

   • For a single audio jack (combo jack) for speakers and microphone, use single cord headset.
     

   • For 2 audio jacks for speakers and microphone, use separate speakers and microphone or use a 2-cord headset.
     

   • You can use a splitter if neccesary.
     

2. Reconnect your headset and reload the page.

Could not start microphone

Close all programs/applications which may use your microphone or restart your computer.

Microphone permission denied

Chrome Desktop

Allow the browser to use your microphone:

1. To the left of the web address, click the Lock icon (🔒).
2. Under the Microphone section, use the drop-down menu and select Allow.

Chrome Android

Allow the browser to use your microphone:

1. To the left of the web address, click the Settings icon .
2. Click on Permissions.
3. Click to allow your microphone.

Safari

Allow the browser to use your microphone:

1. In the top panel, click on "Settings for This Website...".
   

2. Under the "Microphone" section, use the drop-down menu and select Allow.
   

iPad

Allow the browser to use your microphone:

1. Go to Settings > Safari > Microphone:
   

2. Select "Ask":
   

Microphone is muted

Check the microphone settings in your operating system:

1. Right-click (or press and hold) the volume/speaker icon on the taskbar and select Sounds (or Recording devices).
2. In the Sounds window, click the Recording tab.
3. Select the microphone and click Properties.
4. In the Microphone Properties window, click the "Levels" tab and ensure that the speaker icon has no red sign and that the volume is set to 100.
5. Click Apply.

Failed to execute microphone

Try to reload the page or restart your computer.