Billing

• Subscriptions
• Billing history
• Billing information
• Payment method

Overview

The account owner can purchase user licenses and addons, update the payment method, and view the billing history.

Subscriptions

View and manage your subscriptions.

Main Plan

Click the Edit button next to your main plan:

Changing the Number of Licenses

To change the number of licenses, set the number of Hosts and click the Update button.
If you are adding licenses, you will be charged a pro-rated amount for the time remaining on your existing subscription. The subscription will renew on the original payment cycle.
If you are removing licenses, the changes will apply instantly.

Changing the Frequency of Payments

To change the frequency of payments, select Monthly or Annually and click the Update button.
If you are changing your subscription from monthly to annual billing cycle, you will be charged a pro-rated amount according to the annual pricing.
It is not possible to change a subscription from annual to monthly billing cycle. Contact us.

Upgrading your Main Plan

To upgrade your plan (e.g. from Pro to Premium):

1. Click the Upgrade Plan button:
   
2. Select the new Plan and click the Update button. You will be charged a pro-rated amount for the time remaining on your existing subscription. The subscription will renew on the original payment cycle.
   

Downgrading your Main Plan

To downgrade your plan:

1. Click the Downgrade Plan button:
   
2. Select the new plan and click the Update button. The change will take effect immediately.
   

Add-ons

Large Meetings

To purchase large meeting add-ons:

1. Click the Add button next to the Large Meeting add-on:
   
2. Select the number of Licenses and click the Save button:
   

Recording Storage

To purchase a recording storage add-on:

1. Click the Add button next to the Recording Storage add-on:
   
2. Select the required storage plan and click the Save button:
   

Canceling a Subscription

If you cancel your main plan your account will freeze and all users, meetings, recordings, meeting content (shared files, whiteboard, text, etc) and reports will be deleted.
No future charges will be made on your account unless you reactivate it.

To cancel a subscription:

1. Click the Cancel Subscription button of the relevant subscription:
   
2. Click the Cancel Subscription button:
   

Billing history

View and Download files of paid invoices.

Billing information

To change the billing contact, uncheck Same as account information, enter the new contact details, and click the Update button.

Payment method

To set a new payment method, click the Update button.