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Microphone Help

Microphone not found

Make sure that you have a microphone/headset connected to your computer correctly:

  1. Find the audio jacks in your computer:

    • For a single audio jack (combo jack) for speakers and microphone, use single cord headset.
      combo jack

    • For 2 audio jacks for speakers and microphone, use seperate speakers and microphone or use a 2-cord headset.
      audio jacks

    • You can use a splitter if neccesary.
      trrs splitter

  2. Reconnect your headset and reload the page.

Could not start microphone

Close all programs/applications which may use your microphone or restart your computer.

Microphone permission denied

Chrome

Allow the browser to use your microphone:

  1. To the left of the web address, click the Lock icon (🔒).
  2. Under the "Microphone" section, use the drop-down menu and select "Allow".

microphone permission denied

Safari

Allow the browser to use your microphone:

  1. In the top panel, click on "Settings for This Website...".
    microphone permission denied

  2. Under the "Microphone" section, use the drop-down menu and select "Allow".
    microphone permission denied

Microphone is muted

Check the microphone settings in your operating system:

  1. Right-click (or press and hold) the volume/speaker icon on the taskbar and select "Sounds" (or "Recording devices").
  2. In the Sounds window, click the "Recording" tab.
  3. Select the microphone and click "Properties".
  4. In the Microphone Properties window, click the "Levels" tab and ensure that the speaker icon has no red sign and that the volume is set to 100.
  5. Click "Apply".

Failed to execute microphone

Try to reload the page or restart your computer.